Hopefully my review helps others avoid the same problems I had.

I placed an order for a black bolster, size 28x12x8, exactly as how it is described on the website and in my order confirmation. It’s hard to find a size that big, they sounded like a great, heavy bolster, and I needed a large size for a retreat coming up.

Received an email that that color was out of stock. There are 8 colors available on the website, but I was given choice to choose from 3 other colors or I could cancel. I picked another color. Whatever. That’s fine.

The bolster that arrived was a totally different size than the one I ordered, different measurements were even printed on the tag. The bolster is not at all heavy. When using it, the ends squish down significantly. It’s like laying on a misshapen pancake.

The worst part though was the customer service. Their responses were short, one sentence, and actually confusing. Even with pictures of my products with its tag measurements I was only told “please note: the warehouse sent you the correct size.”

That was literally the only sentence I got in my last correspondence. Then crickets. No mention at any point of their 14 day satisfaction policy I now see in their website. No offer of any kind of resolution, even when I asked specifically what the options are when the company sends the wrong product. I even asked twice. No consideration of the actual PICTURE I sent of the tag showing that it isn’t actually the correct bolster. Just denial. Then crickets.

I needed a larger order of bolsters for a retreat. So glad I ordered one first to find out what the experience would be like. Never again from here. Too bad, Sol sad.

Very firm

Love it. Strong and sturdy, the purple is beautiful

It’s very heavy and stiff making it difficult to maneuver around while doing yin and restorative yoga.